Depending on how you interact with us, we may collect information including:your name;business name;email address
telephone number;
information submitted through our website or contact forms;
billing and account information; and
information required to set up and provide our services.
If you are one of our business clients, you may also provide us with limited information about your customers, such as their name, email address or telephone number, so that we can provide review request and related services on your behalf.
How we use personal information
We may use personal information to:
respond to enquiries;
provide and manage our services;
onboard and support clients;
set up review request automations;
send review or feedback requests on behalf of our clients;
process payments;
maintain appropriate business records;
operate and improve our website and services; and
comply with applicable legal requirements.
We do not sell personal information.
Customer information provided by our clients
Our business clients may provide customer information to Review After Review so that we can provide review request and related services on their behalf.
When a client provides customer information to us, we operate on the understanding that the client has collected that information lawfully and is legally entitled to provide and use it for the requested purpose.
This means that our clients are responsible for ensuring that they have obtained any consent required by law, or that they otherwise have an appropriate lawful basis, for collecting, using and sharing the customer information they provide to us.
Review After Review does not normally verify how each individual customer's information was originally collected.
We process customer information only as necessary to provide the agreed services and in accordance with our client's instructions.
We will not sell our clients' customer information or use it to market Review After Review directly to those customers.
Our role when processing client customer data
Where a business client determines which customer information is provided to us and instructs us how it should be used, that business will normally act as the data controller and Review After Review will normally act as a data processor.
This means the client remains responsible for determining the lawful basis and purpose for using its customers' personal information.
Review After Review processes that information in order to provide the services requested by the client.
Lawful basis for processing
Where Review After Review acts as a data controller, we will only process personal information where we have an appropriate lawful basis under UK data protection law.
Depending on the circumstances, this may include:
performing a contract;
taking steps before entering into a contract;
complying with a legal obligation;
our legitimate business interests; or
consent where appropriate.
Third-party services
We use third-party providers to help operate our business and deliver our services.
These may include:
CRM and automation software;
email providers;
SMS and telecommunications providers;
payment processors;
website hosting providers;
analytics providers; and
review platforms such as Google.
These providers may process personal information where necessary to provide their services.
Some providers may process information outside the United Kingdom. Where required, appropriate safeguards will be used in accordance with UK data protection law.
Review platforms
Our services may direct customers to third-party review platforms such as Google.
Once a customer chooses to interact with a third-party platform, that platform's own privacy policy and terms will apply.
Review After Review does not control how third-party review platforms collect, display or process information.
Marketing and communications
We may contact prospective or existing business customers about our services where permitted by law.
You can ask us to stop sending marketing communications at any time.
If you receive a review request that Review After Review has sent on behalf of another business, that business is normally responsible for determining why your information is being used.
Where available, you may also use any unsubscribe or opt-out option included in the communication.
How long we keep information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.
This may include keeping certain information for accounting, contractual, legal or regulatory purposes.
Customer information processed on behalf of our clients may also be deleted or retained according to the client's instructions and the functionality of the systems used to provide the service.
Keeping information secure
We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse or disclosure.
However, no online system can be guaranteed to be completely secure.
Your rights
Under UK data protection law, you may have rights including the right to:
request access to your personal information;
ask us to correct inaccurate information;
request deletion of your information in certain circumstances;
request restriction of processing in certain circumstances;
object to certain uses of your information;
withdraw consent where processing is based on consent; and
object to direct marketing.
These rights are not absolute and may depend on the circumstances.
Where we process your information solely on behalf of one of our business clients, we may refer your request to that business.
Cookies
Our website may use cookies and similar technologies to operate correctly and understand how visitors use the website.
Where required by law, we will ask for permission before placing non-essential cookies or similar tracking technologies.
Complaints
If you have concerns about how Review After Review handles your personal information, please contact us first so that we can try to resolve the matter.
You also have the right to complain to the Information Commissioner's Office (ICO).
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, systems or legal obligations.
The latest version will be published on this website.
Contact us
If you have questions about this Privacy Policy or how we handle personal information, please contact:
